Privacy policy

Privacy Policy

Last updated: April 30, 2025

This Privacy Policy describes how Uroody ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website. By using any part of our services, you agree to the collection, use, and disclosure of your information as described below.

Information We Collect
- Contact details: name, address, phone number, email
- Order info: billing/shipping address, payment confirmation
- Account info: username, password, security credentials
- Customer support messages
- Usage data: IP address, browser type, pages viewed

How We Use Your Information
- To provide and fulfill services and transactions
- To communicate with you regarding orders and support
- For marketing and promotions (with your consent)
- To improve security, prevent fraud, and monitor activity
- To comply with legal obligations

Cookies
We use cookies and similar technologies to personalize your experience, analyze traffic, and offer tailored content. You can manage cookies via browser settings, though some site functionality may be affected.

Third Parties
We may share your personal data with:
- Vendors and service providers (e.g., payment processors, couriers)
- Legal authorities when required by law
- Affiliates within our corporate group
- Advertising and analytics partners (with consent)

Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined or comply with legal requirements.

Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data
- Object to processing or request data portability
- Withdraw consent at any time (where applicable)
- File a complaint with a regulatory authority

Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect data from children.

International Transfers
Your data may be transferred to and processed in countries other than your country of residence. Where applicable, we implement standard contractual clauses to ensure adequate protection.

Security
We implement industry-standard security measures, but no system is completely secure. You are responsible for safeguarding your login credentials.

Contact
For any privacy-related concerns, you may contact:
Email: info@uroody.com  
Address: Shop 15, Building 55, Block 6, Fahd Al Salem Street, Qibla, Asimah Kuwait City 13017, Kuwait
Phone: +965 6657 5579

Compliance
This Privacy Policy is governed under the State of Kuwait’s Electronic Transactions Law (Law No. 20 of 2014), ensuring consumer privacy rights in e-commerce are respected and protected.