Below FAQ are some common concerns of our clients before purchasing the Products.
If you have other questions, please just send it to info@uroody.com.
- All
- General Enquiries
- Account enquiries
- Order enquiries
- Status and delivery enquiries
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
General Enquiries
Yes, shopping on Uroody.com is 100% secure. We use trusted and encrypted payment gateways to ensure your transactions and personal information are fully protected.
We support multiple secure payment methods, including:
All payments are processed through industry-standard encrypted channels, safeguarding your card details, personal information, and transaction data.
Your security and trust are our top priorities.
Account enquiries
Why do I need to register?
Creating an account on Uroody.com gives you a faster, smoother, and more personalized shopping experience.
Registering helps make your future purchases more convenient, secure, and efficient.
Yes, shopping on Uroody.com is 100% secure. We use trusted and encrypted payment gateways to ensure your transactions and personal information are fully protected.
We support multiple secure payment methods, including:
All payments are processed through industry-standard encrypted channels, safeguarding your card details, personal information, and transaction data.
Your security and trust are our top priorities.
Creating an account on Uroody.com is quick and simple.
- ✔ Click on the “Sign Up” or “Register” button on the website.
- ✔ Enter your basic details such as name, email address, and password.
- ✔ Verify your email or phone number if required.
- ✔ Start shopping and enjoy a faster checkout experience.
Once registered, you can track orders, save delivery details, and access your purchase history anytime.
For security and privacy reasons, your account is intended for personal use only.
Sharing your login credentials with others may lead to unauthorized activity, order issues, or account suspension.
You can unsubscribe from our mailing list at any time by clicking the “Unsubscribe” link at the bottom of any promotional email.
Once unsubscribed, you will no longer receive marketing emails from us. Please note that order confirmations and important service updates may still be sent.
A password helps protect your account and keeps your personal information secure.
It ensures that only you can access your order history, saved addresses, and payment details.
If you wish to deactivate or close your account, please contact our customer support team for assistance.
Once your request is verified, we will guide you through the account closure process and confirm once it has been completed.
If you forget your password, simply click on the “Forgot Password” link on the login page.
Enter your registered email address, and we will send you instructions to reset your password securely.
You can update your profile details anytime by logging into your account.
- ✔ Go to the “My Account” section.
- ✔ Select “Profile” or “Account Settings.”
- ✔ Edit your personal information as needed.
- ✔ Click “Save” to confirm your changes.
Order enquiries
Ordering on Uroody.com is simple and convenient.
- ✔ Browse or search for the product you want.
- ✔ Select your preferred options (if applicable) and click “Add to Cart.”
- ✔ Review your cart and proceed to checkout.
- ✔ Enter your delivery details and choose your payment method.
- ✔ Confirm your order to complete the purchase.
Our customer support team is always ready to assist you.
We aim to respond to all inquiries as quickly as possible during working hours.
We offer multiple secure and convenient payment options to ensure a smooth checkout experience.
All payments are processed through secure, encrypted gateways to protect your personal and financial information.
Status and delivery enquiries
If you need to return or exchange an item, our support team is here to assist you.
- ✔ Contact our customer support team within the eligible return period.
- ✔ Provide your order number and reason for return or exchange.
- ✔ Follow the instructions shared by our team for pickup or return processing.
You can request installation service at any time, even if the product was delivered earlier and remains unopened.
Simply contact our customer support team with your order details, and we will assist you in scheduling the installation based on availability.
If the unit you received is not functioning properly, please contact our customer support team immediately with your order details.
- ✔ Share your order number and describe the issue clearly.
- ✔ Provide photos or videos if requested for quicker assessment.
- ✔ Our team will guide you through the replacement or service process.
If you would like to reposition your TV after installation, please contact our customer support team with your order details.
Our team will check service availability and schedule a technician visit based on your request.
Some orders may be delivered in multiple shipments depending on product availability, warehouse location, or item size.
This means your remaining items could be on the way separately and may arrive at a different time.
You can cancel your order directly from your account if it has not yet been dispatched.
Simply log in to your account, go to the “My Orders” section, select the order, and click on the “Cancel” option (if available).